Case Study
Unlocking Better Care: CIRCE Brings Solutions to Family Paths, Inc.
In 2018, Family Paths, Inc. collaborated with us to implement our CIRCE care management software powered by Salesforce. We tailored our services to meet the specific needs of Family Path’s providers, families, and community members.
With our support, they were able to effectively streamline their care management software system, and enhance client services through case management, counseling, and efficient referral systems.
Details
Organization Name:
Family Paths, Inc.
Website:
www.familypaths.org
About:
Founded in 1972, Family Paths, Inc. provides essential mental health and supportive services to low-income, multi-stressed individuals and families. Operating a 24-hour Parenting Stress Helpline, the nonprofit is a key player in community mental health, child abuse prevention, treatment, and parent education in Alameda County. The helpline receives over 4,000 calls annually and maintains approximately 900 referral sources.
Case Study
Unlocking Better Care: CIRCE Brings Solutions to Family Paths, Inc.
In 2018, Family Paths, Inc. collaborated with us to implement our CIRCE care management software powered by Salesforce. We tailored our services to meet the specific needs of Family Path’s providers, families, and community members.
With our support, they were able to effectively streamline their care management software system, and enhance client services through case management, counseling, and efficient referral systems.
Details
Organization Name:
Family Paths, Inc.
Website:
www.familypaths.org
About:
Founded in 1972, Family Paths, Inc. provides essential mental health and supportive services to low-income, multi-stressed individuals and families. Operating a 24-hour Parenting Stress Helpline, the nonprofit is a key player in community mental health, child abuse prevention, treatment, and parent education in Alameda County. The helpline receives over 4,000 calls annually and maintains approximately 900 referral sources.
Analyzing the Problem
Family Paths encountered significant challenges with their electronic health records (EHR) system, leading to frustration among staff and implementation teams due to maintenance issues. Prompted to reconsider their options, they sought a solution.
Collaboration and Solution Design
Family Paths turned to CIRCE’s care management software solution for a breakthrough. Our team collaborated with Family Paths to optimize their client services, tailoring support for families, providers, and community members alike. Beyond resolving immediate EHR maintenance issues, adopting CIRCE provided a platform finely tuned to meet their operational needs. This partnership not only streamlined Family Paths’ processes but also boosted staff satisfaction and significantly enhanced the efficiency of their mental health services.
Client Testimonial
“When we encountered issues with the maintenance of our own Electronic Health Records (EHR), we decided to return to CIRCE for its user-friendly interface and capabilities, and for the CIRCE team’s expertise in the field of mental health EHRs. For those in mental health, nightmare stories of difficult and clunky EHRs abound, hated by staff and implementation teams alike.
Using CIRCE, in comparison, is a breeze. CIRCE has allowed our mental health clinicians to maintain their client’s records in an organized and efficient way and provides ample tracking and reporting for our supervisors and quality assurance staff.“
Key Features and Achievements
By leveraging CIRCE’s care management software and user-friendly interface, Family Paths has overcome previous EHR challenges and improved staff satisfaction through efficient record-keeping and robust reporting capabilities. CIRCE has streamlined procedures and enhanced data organization, benefiting client care coordination and communication among families, providers, and community members.
USER-FRIENDLY INTERFACE
CIRCE’s intuitive interface transformed EHR management, making it easy and efficient for mental health clinicians to maintain client records.
IMPROVED STAFF SATISFACTION
The switch to CIRCE improved staff morale by eliminating the frustrations associated with difficult and inefficient EHR systems.
ENHANCED EFFICENCY
INTEGRATED COUNSELING TOOLS
Support for therapeutic interventions, enabling clinicians to deliver effective counseling services tailored to client needs.
TRACKING AND REPORTING
CIRCE provided comprehensive tracking and reporting capabilities, enabling supervisors and quality assurance staff to monitor and analyze data effectively.
The Results
Since 2018 CIRCE has been a key partner in helping Family Paths connect with communities and individuals through its innovative care management software. CIRCE’s customized solution offered Family Paths a user-friendly platform that transformed their operations. This partnership enhanced client service coordination, increased efficiency in case management and counseling, and optimized referral processes. By utilizing CIRCE’s mission-focused tools, Family Paths saw significant advancements in client care quality, staff satisfaction, and overall organizational impact.
Partnering with CIRCE for Case Management Solutions
Family Paths’ partnership with CIRCE empowered them to enhance client care, increase staff satisfaction, and greatly elevate their organizational impact, allowing them to focus on their core mission of providing essential support for mental health needs.
You too can revolutionize your operations and further your mission with CIRCE. Reach out today to optimize your care management systems and amplify your community impact. Let’s collaborate to create a meaningful difference together.
Contact Us to Get Started
Let’s connect and explore how we can customize our solutions to transform your operations and empower your team.
