Case Study
Answering the Call for Community: CIRCE & Mobile Crisis Response
CIRCE partnered with Felton Institute’s Angelo Quinto Community Response Team (AQCRT) to develop a community-centered technology solution for a new model of public safety in Antioch, California.
By supporting AQCRT’s mission with a customized mobile-ready platform, CIRCE has helped strengthen service coordination, data tracking, and outcomes for an alternative response to mental health and non-emergency crises.
Details
Organization Name:
Angelo Quinto Community Response Team (AQCRT)
Website:
felton.org/aqcrt
About:
Felton Institute’s AQCRT provides a 24/7 community response to low-level, non-life-threatening 911 calls. Trained staff provide community members with mental health support, service linkage, and lifesaving skills.
Case Study
Answering the Call for Community: CIRCE & Mobile Crisis Response
CIRCE partnered with Felton Institute’s Angelo Quinto Community Response Team (AQCRT) to develop a community-centered technology solution for a new model of public safety in Antioch, CA. By supporting AQCRT’s mission with a customized mobile-ready platform, CIRCE has helped strengthen service coordination, data tracking, and outcomes for an alternative response to mental health and non-emergency crises.
Details
Organization Name:
Angelo Quinto Community Response Team (AQCRT)
Website:
felton.org/aqcrt
About:
Felton Institute’s AQCRT provides a 24/7 community response to low-level, non-life-threatening 911 calls. Trained staff provide community members with mental health support, service linkage, and lifesaving skills.
Identifying the Challenge
As a newly launched alternative crisis response team, AQCRT needed a solution that could:
- Support fast and flexible response in the field
- Track service outcomes and follow-ups
- Coordinate across systems, including dispatch and community providers
- Protect sensitive client data
CIRCE Collaboration & System Design
CIRCE partnered with AQCRT to co-design a mobile-optimized system capable of real-time crisis tracking, resource referral, and outcome monitoring. The solution integrates directly with dispatch systems and ensures secure, HIPAA-compliant documentation for every interaction.
The platform supports AQCRT’s unique workflows, allowing field staff to access relevant resources, record case notes, and connect clients to essential services—all from a mobile device.
Client Testimonial
“Working with CIRCE has made a big difference for our team. The custom platform CIRCE built for us helps our team respond faster, stay connected in real time, and clearly track the results of our work. It makes it easier to pass information between team members and collect the data we need to improve our services and support long-term solutions. Thanks to CIRCE we spend less time on logistics and more time supporting our community with care, respect, and accountability.”
Key Features and Achievements
CIRCE’s mobile-first platform was custom-built to support AQCRT’s fast-paced, community-based work. By prioritizing real-time usability, data security, and flexible form design, the system empowers responders to deliver timely, person-centered support across the City of Antioch.
FIELD DATA CAPTURE
Enables staff to document interactions and referrals in real time with mobile-friendly forms designed for speed and accuracy in high-pressure situations.
OUTCOME MONITORING
Securely records dispatch documentation, enabling data-informed insights into community needs and service effectiveness.
SERVICE LINKAGE & FOLLOW-UP
HIPAA-COMPLIANT SECURITY
Ensures data is encrypted and stored in full compliance with healthcare privacy regulations, protecting community trust.
DASHBOARDS FOR REPORTING
Provides staff and program leadership with real-time visibility into outcomes, response patterns, and service trends to guide strategic decisions.
STAFF COORDINATION TOOLS
Simplifies dispatch communication and field staff notifications to support a seamless response process.
The Results
CIRCE’s customized platform empowers AQCRT to deliver compassionate, community-rooted care backed by real-time data. The team is now better equipped to respond, record, and reflect—transforming the way public safety and mental health intersect in Contra Costa County.
Partnering for Public Safety Innovation
CIRCE is proud to support AQCRT in reimagining crisis response with empathy, data, and people-first technology. If your organization is building a community-based response team, CIRCE can help design a secure, scalable system that meets your unique needs.
Contact Us to Get Started
Let’s explore how CIRCE can support your crisis response initiative—whether you’re scaling up, launching something new, or improving service outcomes.
